Chatbots are computer programs that mimic human conversation and make it easy for people to interact with online services using natural language. They are commonly used for customer service, marketing, and sales purposes, but they also fit for internal use with your staff.
Internal chatbots are chatbots that organizations only use with employees. They are easily customizable and allow employees to access the data and functionality from their applications within their business communications platform. They can help businesses automate tasks such as HR support, employee onboarding, IT support, project management, etc.
In this article, we will explore how internal chatbots can help businesses save time and money, and provide some examples of internal chatbots.
Table of Contents
- Benefits of Utilizing Chatbots for Internal Use
- Examples of Internal Chatbots
- Tips for Creating and Deploying Internal Chatbots
- Summary
Benefits of Utilizing Chatbots for Internal Use
Internal chatbots can provide various benefits for your business, such as:
Improving employee productivity and efficiency. Chatbots can help employees perform tasks faster and easier by providing them with instant answers, guidance, and solutions. They can also reduce the need for manual work and human intervention, freeing up time and resources for more important or creative work.
Enhancing employee engagement and satisfaction. Chatbots can help employees feel more supported, empowered, and valued by providing them with personalized and relevant information, feedback, and recognition. They can also create a more fun and interactive work environment by adding humor, gamification, and social features.
Streamlining internal communication and collaboration. Chatbots can help employees communicate and collaborate better by facilitating information sharing, knowledge transfer, and problem-solving. They can also improve transparency and accountability by tracking progress, performance, and results.
Saving time and money. Chatbots can help businesses save time and money by reducing the need for hiring, training, and managing additional staff or external providers. They can also lower operational costs by optimizing processes, reducing errors, and increasing quality.
Examples of Internal Chatbots
There are many examples of internal chatbots that can help your employees thrive in different areas of your business. Here are some of them:
Vacation request chatbot. It helps employees request time off easily and quickly. It allows them to choose the relevant command in the chatbot window (e.g. "request time off"), enter their vacation dates, and submit their request. The chatbot then sends the request to the manager who can approve or decline it. The chatbot also notifies the employee about the status of their request and updates their leave balance accordingly.
Conference room scheduling chatbot. This one allows to book meeting rooms conveniently and efficiently. It allows them to enter their meeting details (e.g. date, time, duration, number of attendees) in the chatbot window and shows them the available rooms that match their criteria. The employee can then select a room and confirm the booking. The chatbot also sends a confirmation message to the employee and adds the meeting to their calendar.
Employee suggestion box chatbot. Let your employees share their ideas and feedback with the management anonymously. It allows them to type in their suggestions in the chatbot window (e.g. "I have a suggestion") and submit them. The chatbot then stores the suggestions in a database that the management can access and review. The chatbot also thanks the employee for their input and encourages them to share more ideas in the future.
Tips for Creating and Deploying Internal Chatbots
If you want to create and deploy internal chatbots for your business, here are some tips to follow:
Define your goals and use cases. Before you start building your chatbot, you need to define what you want to achieve with it and what problems you want to solve. You also need to identify your target audience, their needs, and their expectations. This will help you design your chatbot's functionality, personality, and tone.
Choose the right platform and tools. Depending on your goals and use cases, you need to choose the right platform and tools to create your chatbot. You can use a chatbot builder platform that offers pre-built templates, drag-and-drop features, and integrations with various applications. Alternatively, you can use a chatbot development platform that allows you to code your own chatbot from scratch using programming languages and frameworks.
Test and improve your chatbot. Before you launch your chatbot, you need to test it thoroughly and make sure it works as intended. You can use various methods to test your chatbot, such as user testing, beta testing, A/B testing, etc. You also need to monitor and analyze your chatbot's performance and feedback after the launch and make improvements accordingly.
Summary
Now you know how internal chatbots can help your staff automate tasks such as HR support, employee onboarding, IT support, project management, etc. They can help with improving employee productivity and efficiency, enhancing employee engagement and satisfaction, streamlining internal communication and collaboration, and saving time and money.
There are many examples of internal chatbots that can help your employees thrive in different areas of your business, such as vacation request chatbot, conference room scheduling chatbot, employee suggestion box chatbot, etc.
If you want to create and deploy internal chatbots for your business, you need to define your goals and use cases, choose the right platform and tools, test and improve your chatbot. So, why not give chatbots a try and see how they can benefit your business?
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As your business grows, you only pay for what you use without any contract. A freemium TruVISIBILITY account allows you to:
- Create a chatbot that can conduct up to 100 conversations per month
- Launch email blasts, start drip campaign, etc with 1000 free emails sent monthly
- Send 1000 SMS texts per month
- Build 1 website including a blog
- 1 GB of storage usage
- 1 SSL certificate
- Unlimited API usage
The pricing is based on usage over the free monthly allotment. Thus it is extremely affordable for small to medium businesses. You can adjust the number of conversations your chatbots can have, the number of emails and SMS that can be sent per month, the number of websites you can deploy, and the capacity of your cloud storage. Simple and flexible!
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